privacy

Grounds for data collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is carried out based on one or more of the following legal grounds:

The processing is necessary for the performance of a contract with you (such as delivering our website, automation, and AI services);
The processing is necessary to comply with our legal obligations (such as maintaining proper business records or complying with tax laws);
The processing is necessary for the purposes of our legitimate interests (such as improving our services, preventing fraud, or conducting marketing, provided that such interests are not overridden by your data protection rights);
In some cases, we process data based on your explicit consent (such as when you subscribe to our newsletter or fill in a contact form).

It is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information we collect?

We collect two types of data and information from Users:

1. Non-Personal Information
This is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-Personal Information”). We are not aware of the identity of a User from which the Non-Personal Information was collected. Non-Personal Information may include aggregated usage data and technical information transmitted by your device, such as:

Browser type and version
Operating system
Language preference
Access times
Referring website addresses
Approximate geolocation
Device type and settings

We may also collect behavioral information about your activity on the Site (e.g. pages viewed, time spent, clicks, actions, scrolling behavior) to improve user experience and service performance.

2. Personal Information
This is individually identifiable information, meaning information that identifies an individual or can with reasonable effort be used to identify an individual. Personal Information collected may include:

Device Information: such as IP address, unique device identifiers (like MAC address or UUID), and geolocation data (if location sharing is enabled).
Registration Information: when you submit a contact form, request a quote, or register for services via our Site, we collect your full name, business name (if applicable), email address, phone number, and optionally your physical address.
Communication Data: if you contact us directly, we may collect your correspondence history and any other information you choose to provide.
Service Interaction Data: such as details related to your requests, preferences, and interactions with automated tools or services we provide.
Marketing Preferences: such as opt-in/opt-out status and information related to newsletter or promotional content preferences.

We only collect Personal Information when you voluntarily provide it or when it is necessary for providing our services.

How do we receive information about you?

We receive your Personal Information from various sources, including:

Directly from you, when you voluntarily provide your personal details — for example, when you submit a contact form, sign up for a service, request a quote, or communicate with us via email or phone.
Automatically, when you use or access our Site in connection with your use of our services — through the use of cookies, log files, tracking pixels, and other similar technologies that collect technical and behavioral data.
From third-party providers, such as:
Analytics services (e.g., Google Analytics), which provide insights into your interaction with our Site;
Marketing platforms, if you opted in via social media or advertising campaigns;
Public registers, where your business or contact information may be listed (e.g., business directories or online listings).

What information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information we collect for the following purposes:

Communicating with you – including sending you notices about our services, updates, or changes to policies; providing technical support; and responding to customer service inquiries.
Providing and improving our services – including personalizing your experience, responding to your requests, and maintaining and optimizing the performance of our Site.
Marketing and outreach – to communicate with you about promotions, special offers, and services we think may be of interest to you (see more under “Marketing”).
Serving advertisements – to display relevant ads to you and assess the effectiveness of our ad campaigns (see more under “Advertisements”).
Analytics and performance monitoring – to analyze usage patterns and improve the Site’s usability, features, and functionality.
Legal and compliance needs – to comply with any applicable laws or fulfill legal obligations as necessary.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

We may also share Personal Information with our trusted third-party service providers, who may be located in various jurisdictions, for the following purposes:

Hosting and operating our Site;
Providing core functionality of our services, including content management, email delivery, CRM, and form handling;
Storing, processing, and backing up data securely on our behalf;
Serving advertisements and assisting in evaluating and optimizing the effectiveness of our marketing and advertising campaigns;
Sending marketing communications, newsletters, and promotional content relevant to your interests;
Performing technical diagnostics, research, and analytics to enhance the security and performance of the Site.

We may also disclose Personal Information if we have a good faith belief that such disclosure is helpful or reasonably necessary to:

Comply with any applicable law, regulation, legal process, or governmental request;
Enforce our policies and agreements, including investigating potential violations;
Detect, prevent, or take action regarding illegal activities, suspected fraud, or security issues;
Exercise or defend legal claims;
Protect the rights, property, or safety of our company, our Users, or any third party;
Cooperate with law enforcement or other authorities, where legally required or reasonably justified.

User Rights

As a data subject under applicable data protection laws, you may request to:

Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary details.
Receive a copy of personal information you have directly provided to us, in a structured, commonly used, and machine-readable format.
Request rectification of inaccurate or incomplete personal information that we hold about you.
Request erasure of your personal information (the "right to be forgotten") where applicable under the law.
Object to the processing of your personal information where we rely on legitimate interests as the legal basis.
Request restriction of processing of your personal information under certain circumstances.
Lodge a complaint with your local supervisory authority if you believe your rights are being infringed.

Please note that these rights are not absolute and may be limited by legal, regulatory, or contractual requirements, as well as our legitimate business interests.

If you wish to exercise any of the aforementioned rights or request more information, please contact our Data Protection Officer (“DPO”) at:

📧 alex@syncedservices.com

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Retention

We will retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations, resolve disputes, and enforce our policies.

Retention periods are determined based on the type of personal information collected and the purpose for which it was collected. We take into account the need to retain the information for contractual, legal, regulatory, and business requirements, and we strive to avoid keeping data longer than necessary. Wherever feasible, we aim to securely delete or anonymize personal data when it is no longer required.

In accordance with applicable regulations, we may retain records that contain client personal data, registration and account information, communications, and other relevant details, as mandated by tax, business, and other relevant legal obligations.

We reserve the right to rectify, supplement, or delete any incomplete or inaccurate personal information we hold, at any time and at our sole discretion.

Cookies

We and our trusted partners use cookies and similar tracking technologies in connection with our services, including when you visit our Site or interact with our content.

A "cookie" is a small text file that a website places on your device while you are browsing. Cookies serve a variety of useful functions, including:

Enabling smooth navigation between pages;
Automatically activating certain features;
Remembering your preferences and login details;
Making the interaction between you and the Site faster and more efficient;
Ensuring that advertisements shown are more relevant to your interests;
Collecting statistical data on usage to help us improve functionality and performance.

The Site uses the following types of cookies:

Session Cookies:
These are temporary cookies that are erased when you close your browser. They are used to enable basic navigation and site functionality during a browsing session.
Persistent Cookies:
These remain on your device after you close your browser and are used to remember you and your preferences when you return to the Site. For example, they can store your language or login preferences.
Third-Party Cookies:
These are set by third-party services that appear on our pages (such as embedded content, analytics tools, or advertising partners). For example, cookies from analytics services like Google Analytics help us understand how visitors interact with the Site.

Please note: cookies themselves do not contain any information that personally identifies you. However, Personal Information that we store about you may be linked to the data stored in cookies and obtained from them.

You can manage your cookie preferences and remove cookies through your browser or device settings. Please note that disabling cookies may impact the functionality of the Site and result in a less optimized user experience.

Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc., to collect information about how users interact with our Site. Google Analytics collects data such as:

Pages visited;
Time spent on pages;
Clicks and interactions;
Referring URLs;
Your anonymized IP address.

This information is used strictly for the purpose of improving our Site, optimizing content, and understanding user behavior. Google does not provide us with any personally identifiable information through this tool.

Google’s ability to use and share information collected by Google Analytics about your visits to this Site is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

This Privacy Policy applies solely to the use and disclosure of information we collect from you directly through our Site and services.

If you disclose your personal information to other parties or websites across the internet, different rules may apply to the use or disclosure of the information you share with them. We are not responsible for the privacy practices of any third parties, including websites, platforms, or services that may be linked to or from our Site.

Accordingly, we strongly encourage you to review the terms of service and privacy policies of each third party to whom you choose to disclose information. This includes, but is not limited to, third-party service providers, payment processors, social media platforms, and advertising networks.

Please note: This Privacy Policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage — including any third parties to whom we may disclose information in accordance with this Privacy Policy.

How do we safeguard your information?

We take the security of your personal information seriously and implement strict measures to protect it.

We employ industry-standard procedures and technical and organizational safeguards to ensure the safety and confidentiality of the information we collect and retain. These measures include, but are not limited to:

Secure server infrastructure with firewall and encryption protocols (such as HTTPS/SSL);
Restricted access to personal data on a need-to-know basis;
Regular security reviews and vulnerability assessments;
Access control, multi-factor authentication, and secure password policies;
Continuous monitoring of systems for potential threats or unauthorized access.

We also require that any third parties handling personal information on our behalf adhere to similar security obligations in compliance with this Privacy Policy and applicable data protection laws.

However, while we take reasonable and appropriate steps to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute protection of your data. We are not responsible for acts of those who gain unauthorized access to or misuse our Site, and we make no warranty, express or implied, that such access will be prevented.

Transfer of data outside the EEA

Please note that some of the data recipients with whom we share your personal information may be located in countries outside the European Economic Area (EEA). In such cases, we ensure that your data is transferred in accordance with applicable data protection laws.

We will only transfer your personal data to:

Countries that have been recognized by the European Commission as providing an adequate level of data protection; or
Recipients who have entered into legally binding agreements with us, such as Standard Contractual Clauses (SCCs) approved by the European Commission, which ensure an adequate level of data protection for your information.

By using our Site and services, you consent to the transfer of your personal data outside the EEA in accordance with this Privacy Policy and applicable legal safeguards.

We may use third-party advertising technologies to display personalized advertisements to you when you access or interact with the Site. These technologies may use data regarding your usage of the Site and Services (such as pages visited, time spent, or interactions) to deliver targeted ads that are more relevant to your interests. This is typically done by placing third-party cookies or similar tracking technologies on your web browser.

These advertisements may be delivered by advertising networks, including those operated by third-party providers who are not under our direct control. These third parties may collect or receive information about your online activities over time and across different websites.

Opting Out of Personalized Advertising

You have options to opt out of many third-party advertising networks and services. For example, you can opt out of personalized ads delivered by members of the:

Network Advertising Initiative (NAI): http://optout.networkadvertising.org/#!/
Digital Advertising Alliance (DAA): http://optout.aboutads.info/#!/

Please note: opting out does not mean you will no longer see advertisements. It means the ads you see will not be tailored based on your interests or browsing behavior.

Additionally, you can manage your cookie settings directly in your browser or device settings to control tracking preferences.

Marketing

We may use your Personal Information — such as your name, email address, or telephone number — either directly or through trusted third-party subcontractors, to send you promotional materials and updates about our services that we believe may be of interest to you.

Out of respect for your privacy, all such marketing communications will include a clear and easy method for you to opt out of receiving further promotional messages. If you choose to unsubscribe, we will promptly remove your contact information from our marketing distribution lists.

Please note: even if you opt out of receiving marketing communications, we may still send you essential service-related messages. These may include administrative updates, customer service notifications, or other communications necessary to fulfill your ongoing use of our services.

Corporate transaction

We may share or transfer your information in connection with a corporate transaction, such as a merger, acquisition, reorganization, consolidation, asset sale, or the sale of a substantial portion of our business.

In such cases, the acquiring or successor entity will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. We will take reasonable steps to ensure that your privacy rights continue to be protected following any such transaction.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. Our Site and services are not designed for or directed at individuals under the age of 16.

Under no circumstances do we knowingly permit the use of our services by minors without the prior consent or authorization of a parent or legal guardian. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and become aware that your child has provided us with Personal Information without your consent, please contact us immediately at alex@syncedservices.com.

We will take the necessary steps to promptly delete such information from our records.

Updates or amendments to this Privacy Policy

We reserve the right to amend or update this Privacy Policy from time to time. Any material changes will take effect immediately upon the posting of the updated Privacy Policy on this page, unless otherwise stated.

The date of the latest revision will always be indicated in the “Last Modified” section below.

By continuing to use our Site or services after any changes have been made, you acknowledge and agree to the updated terms of the Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Get in touch

Syncd Services Privacy Policy

Introduction

Grounds for data collection

What information we collect?

How do we receive information about you?

What information we collect?

User Rights

Retention

Cookies

Third party collection of information

How do we safeguard your information?

Transfer of data outside the EEA

Advertisement

Marketing

Corporate transaction

Minors

Updates or amendments to this Privacy Policy

How to contact us

Contact